It's not about asking the correct questions. It's about asking questions the CORRECT way.
Securing in-depth responses from clients through the Cognitive Interview Technique.
Yet many of you have little to no training on how to get detailed information from the persons you are interviewing. You might even find the prospect of client-facing interviews completely daunting.
“I found the information you shared very useful, and your presentation style was excellent – well matched to our vocal group. I also appreciated that you took the time to prepare presentation material and examples that were tailored to our specific needs and circumstances.”
I had the pleasure of attending Pam’s presentation at our workplace, where she shared vital insights on gathering information effectively to make confident, informed decisions. Pam’s expertise shone through as she provided us with a clear road map and practical strategies tailored to our business needs. Her presentation was well-prepared, engaging, and highly relevant to our day-to-day operations.
What truly set Pam apart was her interactive approach, allowing us to participate in practice sessions and role-play scenarios relevant to our work environment. This hands-on experience was incredibly beneficial and enhanced our understanding of the concepts Pam presented.
Overall, Pam’s presentation was a valuable learning experience, and I would highly recommend her to any organization seeking professional development in this regard.
If you’ve ever felt undertrained or overwhelmed during a trauma-informed interview, this course provides the roadmap, language and skills you need to approach even the toughest conversations with confidence and professionalism.
